FAQ

DOCUMENTATION

Order Information

Q: How do I place an order?

A: Orders can be placed directly on our website. If you are unable to process an order on Americansfabric.com, please call 1.(818) 275-2035‬ for assistance.

Q: What if I need to cancel or change my order?

A: We are unable to modify or cancel orders. If you want to change or add to your order, please place a separate order for any item not in your original order. Any unwanted items can be returned. For product return instructions, please visit our “Return Policy”.. Once the returned item has been received at our warehouse, a credit for the product price and tax or processing fees will be issued to your account in approximately 2 to 3 weeks.

Q: How can I check the status of my order?

A: You will need your order number and the e-mail address used to place the order. Please allow 2-3 days for your order status to post. If you are a registered user, you can also check your order status using the “My Account” link on the home page.

Q: What payment methods can I use?

A: You may pay for your order with a VISA, MasterCard, Discover or American Express credit card or debit card. Currently, we are unable to accept payment by check. At this time, you may only use one credit card per order. AmericansFabric.com will add an authorization for funds to your payment method for the total amount or your purchase. Once your order ships, the charge will appear on your payment method. There may be multiple charges if your order is sent in many different shipments. All AmericansFabric.com orders prices will be displayed and charged in U.S Dollars, USD. For international customers, additional credit card fees may apply; your credit card company may charge a fee for converting payment into USD. Please note that AmericansFabric.com does not offer a layaway plan.

Q: Why are there multiple authorizations on my credit card?

A: You may see multiple authorizations on your account if you attempted to process an online order multiple times by hitting the “submit” button. Even if your order did not process, you may still see an authorization on your account. An authorization is a pending charge or hold on a payment account and is not a true charge. The authorization on your credit card or PayPal account allows AmericansFabric.com to make sure the account is valid and has the necessary funds available to process your order. Your payment method is not charged until we ship your order. The release of an authorization may also appear as a refund on a credit card statement, or the authorization may be deleted from the account entirely. The void may take 7 business days (or longer, depending on your bank) to appear.

Q: Are credit card purchases safe on AmericansFabric.com?

A: Yes, your credit card purchases are safe on AmericansFabric.com. We use secure servers and Secure Sockets Layer (SSL) technology to encrypt all of your personal information, including your credit card data. Once encrypted, your data cannot be read as it travels over the Internet. For additional information on how AmericansFabric.com maintains your privacy and security, please click on Privacy Policy in the upper left-hand navigation area. We will securely store your personal billing information only if you have registered with us and have indicated that you wish us to store your credit card information. The secure storage of this information will facilitate a quick and convenient checkout for you. If you are not a AmericansFabric.com member, your payment information will not be stored or saved.

Q: What about U.S. Sales Tax?

A: United States sales tax is charged for orders shipped to states where sales tax is applicable. The amount of sales tax charged is based on current state and local tax rates in accordance with state tax laws. State and local sales tax rates are subject to change at any time.

  • Packaging and shipping charges may also be subject to sales tax in applicable states.
  • Sales tax will be refunded for returned items.
  • Items sent to APO/FPO military addresses and the states of Oregon, New Hampshire, Montana, and Delaware are not subject to sales taxes.
  • We currently collect sales tax in all states except the following: DE, HI, MT, NH, OR, WY.

Q: What is the Processing Fee?

A: The processing fee applies to orders shipping to provinces in Canada and includes taxes owed to federal and provincial authorities.

Q: What if I have tax exempt status in the United States?

A: If you are tax exempt, please set up a user profile on AmericansFabric.com. Fax your tax exempt information (state resale exemption form and/or state exemption forms pertaining to your organization type), including the e-mail address used on your profile registration, and your contact information, including your first and last name, phone number and email address to 1.(818) 275-2035‬. Please state which of the following your affiliation’s exemption status falls under; Resale, Religious, Not-for-Profit, or Government. Your profile will be granted tax exemption once the information has been verified. You will be notified via email when the process is complete (which may take 48 business hours), and then you may begin placing orders online. Each time you place an order, you must sign-in to your profile, and the order must be placed using the name and address as listed on the tax exemption. Tax will automatically be removed from your order prior to completion.
Note: We will not issue tax refunds on orders placed prior to the tax exemption being granted. If you have placed an order and paid taxes, please contact your state for reimbursement.

Q: Can I save items in my shopping cart for purchase at a later date?

A: Yes. Items placed in your shopping cart and not purchased will remain for 30 days. Your saved shopping cart is accessible only from the computer where it was created. To access your cart from multiple locations, please click on “My Account” and create an account.

Q: How do I purchase 50 yards or more of fabric?

A: For fabric orders of 50 yards or more, please contact Customer Service at 1.(818) 275-2035‬.

Q: How can I place a bulk order of a product, when there is not enough in stock

A:To place an order of a product that is low in quantity, please contact Customer Service at 1.(818) 275-2035‬.

Product Information

Q: An item was in the sales flyer or ad, is it on the website?

A: To find items seen in our ads, you can use the “Search” box located at the top right of every page or you can click on the weekly sales flyer where you will find a link if the item is available online. Please contact Customer Service at 1.(818) 275-2035‬ for assistance.

Q: What if I can’t find an item on the website?

A: If an item no longer appears on the website, it may be out of stock or discontinued. Please contact Customer Service at 1.(818) 275-2035‬ for assistance.

Q: Does AmericansFabric.com offer backorders and/or rain checks?

A: No, we are not able to offer backorders or rain checks.

Q: How can I find more information about an item on the website?

A: Many items have additional information available. To find out more:

  • Read what other customers say about an item in the customer reviews
  • Read the Description tab and Shipping Info tab on the Product Detail page
  • See other items by a certain brand by clicking the Shop by Brand link

If you have more questions about an item’s picture or description, please contact Customer Service at 1.(818) 275-2035‬ for assistance.

Q: What is the item special handling fee?

A: For some items shipping with in the U.S. and U.S. Territories, a per item handling surcharge may apply due to the size and weight of the item. These items are noted in the Shipping Tab on the Product Detail Page. Special handling will be automatically calculated and shown in your Shopping Cart.

For Canadian orders, the special handling fee covers the internal resources and administrative costs associated with an international order, will be automatically calculated and shown in your Shopping Cart.

Account Information

Q: Do I have to register to place an order with AmericansFabric.com®?

A: No. You are not required to register to place an order. AmericansFabric.com membership is optional and free of charge. Becoming a member will make your shopping experience more convenient by allowing us to prefill your address, remember the items in your shopping cart, keep all of your shipping addresses, and track all of your orders. The “My Account” function will allow you to view any previous order information, including items ordered and ship dates.

Q: How do I sign up for a AmericansFabric.com account?

A: To create an account, click on “My Account” at the top right-hand area of the home page.

Q: I have previously ordered from AmericansFabric.com. Why don’t I have a username?

A: You will only have a username if you have created an account with AmericansFabric.com. An account requires a unique username and a password. To create an account, click on “My Account” in the upper right hand area of the home page.

Q: Why am I getting a password error message when attempting to log in to my account?

A: Please note that passwords are case-sensitive. Also, you may have accidentally miss typed your username and therefore the password you are entering does not match with that name. Please double check your username.

Q: What do I do if I have forgotten my username or password?

A: If you forget the password for your account, we will provide the hint you entered when you registered. If you need further assistance with your username or password, please contact Customer Service at 1.(818) 275-2035‬.

Q: How do I change my username or password?

A: Registered users may change their username or password by accessing “My Account”. Click the “Edit Profile” button and then make your updates. For further assistance, please contact Customer Service at 1.(818) 275-2035‬.

Q: How do I change/update my account information?

A: To update your account information including billing address, shipping address, payment information, and registration, go to “My Account”, sign in, and click the “Edit Profile” button.

Q: How do I change/update my e-mail address?

A: To update your e-mail address, go to “My Account”, sign in, and click the “Edit Profile” button. To change your e-mail address to keep receiving our money-saving and informative e-mails, you can send an e-mail to Customer Service at info@americansfabric.com. Please be sure to include both your old and your new e-mail addresses. Please note that e-mail address updates can take 4-6 weeks to take effect.

Q: Can I view my account history?

A: Yes, just click on “Order Status” in the top left-hand navigation area, or click on My Account at the top right-hand area of this page.

Q: How can I know when something is on sale?

A: Sale prices change regularly. To receive notification of sale events via mail or e-mail, you may contact us at info@americansfabric.com, or call Customer Service at 1.(818) 275-2035‬. Our Customer Service personnel are unable to provide information regarding future sale events. Pricing may be different between the website and Micro Fabric stores for many reasons, including the timing of promotional events. Please note that we do not offer rain checks if an item is out of stock at the time it is on sale.

Sales Flyers

Q: Where is my sales flyer?

A: If you have signed up to receive a sales flyer but have not yet received one, you may contact us at info@americansfabric.com or call Customer Service at 1.(818) 275-2035‬. Please remember to allow 6-8 weeks to begin receiving flyers, or up to 4 weeks for e-mails due to advance scheduling.

Personalized Products

As part of the Micro Fabric policy, a personalized order which contains unlawful, infringing, libelous, defamatory, obscene, or profane content may be rejected or canceled with or without notice.

Q: Where can I find personalizable items on AmericansFabric.com?

A: All personalized products are located in the Fabric category under Personalized Fabric.

Q: What types of personalized products do you offer on AmericansFabric.com?

A: We currently offer personalizable fabrics in a wide selection of prints and materials.

Q: What types of materials are the personalized fabrics printed on?

A: We offer each print in 5 different materials including Eco Canvas, Jersery Fleece, Minky Velboa, Jersey Knit & Poplin.

Q: Will I have a chance to review my personalized product before purchasing?

A: Yes, on the personalization page you will see a preview of your choices for font, name & color. You will also have the ability to see a full repeat of the print you are ordering in your cart and throughout checkout.

Q: How long will it take for my personalized order to be shipped?

A: Personalized products are shipped directly from our manufacturer and are printed and shipped within 2-3 business days. Please allow an additional 4-7 days for shipping depending on your location.

Q: Can personalized products be returned?

A: At AmericansFabric.com, we want you to be completely satisfied. Every order is custom printed for the person who ordered it and therefore can not be resold. If you received product that was flawed or damaged, we will be happy to work with you on a case by case basis.
Please call 1.(818) 275-2035, Mon.-Sat. 9am-7pm EST, to determine return eligibility & process.

Custom Upholstered Headboard (Skyline)

Q: Can I get a fabric sample before I order?

A: Yes, you can order complimentary swatches by sending an email to Micro Fabric. Make sure to include your name, address, and the fabric/color you are considering.

Q: Does the headboard require assembly?

A: Yes, the headboard needs to be assembled. Instructions and hardware are included.

Q: Where is the headboard manufactured?

A: The headboard is made in Illinois.

Q: Can the headboard stand alone, or does it need to be attached to a frame?

A: The headboard needs to be attached to a standard metal bed frame.

Q: What are the legs made of and what color are they?

A: The legs are made of steel and are black.

Q: Which headboards are adjustable in height?

A: The Notched Nail Button Headboard (style 200NB), Tufted Notched Headboard (style 630), Five Button Headboard (style 680) are all adjustable.

Q: Does the headboard have individual nail heads?

A: Yes, the nail heads are individually nailed by hand.

Q: Is the back of the headboard finished?

A: The back of the headboard is finished in a standard black fabric.

Q: What kind of padding is used on the headboard?

A: Depending on style, the headboard is padded with polyester fiber and/or polyurethane foam.

Q: Are there any flame retardants used in the headboard?

A: There are no flame retardants used in any part of the headboard.